Effective date: October 16, 2026
VisualVast respects your privacy. This policy explains how we handle personal information when you visit our website, contact us, purchase a digital product or work with us. For privacy questions or requests, email [email protected].
1. Information we collect
Information you provide: your name, email address, business or store details, service interests and the contents of your messages. For a project, this may include the information and materials needed to carry out the agreed work. Please do not send passwords, full payment-card details or sensitive customer records through the enquiry form.
Purchase and account information: when you make a purchase or create an account, information may include contact and billing details, order history, account details, delivery or access records and payment status. Payment services handle the information needed to process your payment under their own privacy terms.
Information from website use: your IP address, device and browser information, pages requested, visit times and security-related activity may be processed to operate and protect the website. Features you choose to use, such as a cart or saved product list, may also retain information about your selections.
2. How we use information
We use relevant information to respond to enquiries, prepare quotes, deliver agreed services and digital products, manage purchases and support requests, maintain business records, prevent misuse and meet legal obligations. We limit project information to what is needed for the agreed work. Sending an enquiry does not subscribe you to marketing.
Where applicable privacy law requires a legal basis, we rely on the basis relevant to the activity: performing a contract or taking steps at your request before a contract, meeting legal obligations, legitimate interests in operating and protecting our business where these do not override your rights, or consent where required. You can withdraw consent for an activity based on consent without affecting earlier lawful processing.
3. When information is shared
We share information where needed with businesses that help us operate the website, communicate with you, process payments, deliver purchases, protect against fraud or carry out an agreed project. Access is limited to the purpose of the service. Professional advisers may receive information needed to advise us, and we may disclose information where required by law or to protect legal rights.
If you ask us to connect your business with another service or authorize sharing for a project, we use the information needed for that request. External services you deal with directly have their own privacy practices. Contact us if you need more information about recipients relevant to your enquiry, order or project.
4. Cookies and saved preferences
The website uses cookies or similar browser storage for functions such as keeping you signed in, maintaining a cart and protecting the site. A saved product list may remain in the browser you used until you remove the items or clear that browser’s site data. Clearing or blocking storage may affect these features.
You can manage cookies and site data through your browser settings and any privacy controls provided on the website. Where optional cookies or similar features require consent, we request it before using them and provide a way to change your choice.
5. How long we keep information
We retain information for as long as reasonably needed for the purpose it was collected, including answering enquiries, delivering services, supporting purchases, keeping required business records and handling disputes. The appropriate period depends on the type of information, the relationship with you and applicable legal requirements. Information that is no longer needed is deleted or de-identified where appropriate. Copies in backups may remain until the relevant backup cycle ends.
6. Keeping information secure
We use reasonable safeguards appropriate to the information we handle and limit access to those who need it. No website, storage system or transmission method is completely secure. Please contact us promptly if you believe information relating to your account or project has been compromised.
7. Your choices and rights
Depending on where you live and the law that applies, you may have rights to access, correct, delete or obtain a copy of your personal information, restrict or object to certain processing, or withdraw consent. Email [email protected] to make a request. We may need reasonable verification of your identity and will respond within applicable legal time limits. Some information may need to be retained for legal obligations or legitimate claims.
Where applicable, you may raise a concern with your local privacy regulator. If you receive marketing messages from us, you can use the unsubscribe option or contact us to stop them. Essential messages about an existing order, project or account may still be sent.
8. International processing
Information may be processed in countries other than the country where you live. Privacy laws may differ between countries. Where applicable law requires safeguards for an international transfer, we use the safeguards required for that transfer.
9. Children
Our website and services are intended for adults starting or operating businesses, not for children. If you believe a child has provided us with personal information, contact us so we can review the matter and take appropriate action.
10. Other websites and policy updates
Links to portfolio projects, social profiles and other websites lead to services with their own privacy practices. This policy covers VisualVast’s handling of information. We may update it to reflect changes in our activities or legal requirements, showing the revised effective date and providing any additional notice or choices required by law.
For questions about this policy, contact [email protected]. You can also read our Terms of Use and Refunds & Cancellations policy.